At Kerstine Faure we prides ourselves on our high quality garments and unique designs. All pieces are designed by our Designer, Kerstine Faure. We do not replicate any design from other brands or designers. Prior to inquiring with us please check out our price list;  it covers the services we offer & the base price for those services. Please understand that the base price is only a starting price which means it will go up depending on the design, materials, event date, etc.

 

Once your inquiry is received we will reply with an email titled "Inquiry Response" with an estimate of what the garment will cost and the link to book your consultation. At the consultation appointment the designer will have the opportunity to learn more about you and what you're looking for. From there we will discuss all aspects of the design including materials, measurements, the design process, etc. A deposit is mandatory to guarantee your booking.

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If your budget is set below the average price for the garment you are inquiring about (e.g. your prom budget is $1800, but the dress you inquired about costs $2400) you could still have a beautiful gown designed by us. At that point you would just need to book a consultation in order to have a gown or garment designed unique to you based of your budget and inspiration. All gowns must be booked with at least 3 months notice or a late fee will incur. No gown can be booked with less than one month notice. 

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 All items are inspected thoroughly before shipping. ALL sales are final; ALL items are made to order so we DO NOT issue refunds on any items. We do NOT offer exchanges for incorrect sizes. For custom orders we provide assistance by guiding clients to take the proper measurements. If you have a problem with an item due to an error on our part, please contact us and we will assist you.

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Payments: 

Your consultation payment is not included in the dress total. The consultation is the first step in the design/creation process. Your retainer fee is 25%-50% of the dress total and must be paid up to one week after your paid consultation. This payment will cover ALL materials needed to create your garment. Once your retainer is paid, your deadline is secure and your materials are ordered soon after. If your retainer fee was 25%, the next payment would be 25% as well bringing the balance to 50%. At this point we will cut fabrics and officially start the creation process. The final 50% is due when the garment is at least 75% complete. However, depending on the price of the garment the payment plan may differ. These payments are scheduled and must be made on time or a late fee will incur. No exceptions.

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Shipping:

 All items are made to order (unless otherwise stated). Please allow up to 4 weeks for cocktail pieces from the date of purchase for your garment to be made and prepared for shipping. If you need an item sooner, please contact us to see if this is possible BEFORE placing your order; you cannot cancel an order once we have begun the process. If you cancel anytime during the process, you lose your deposit and the cost of labor to get to the stage the garment is in.

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RTW GOWNS: The processing time for gowns may take anywhere from 2-5 months depending on the garment. If you need an item sooner, please contact us to see if this is possible BEFORE placing your order. Once your garment(s) is shipped, you will receive a tracking number to the email that was provided with your order. Should an item get lost in the mail due to an error by the Postal Service, It is not our responsibility to replace it. However we do include insurance on all items. In the rare event an item is misplaced/lost you will be refunded your total if the tracking info confirms the package lost.

Please note: We do not ship orders on Saturday or Sunday.

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